LEADING TEAM PERFORMANCE: SETTING OBJECTIVES, DRIVING PERFORMANCE, AND MANAGING FEEDBACK

INTRODUCTION
High-performing teams do not happen by chance. They are built through clear objectives, consistent performance management, and open, constructive feedback. Many leaders struggle not because they lack technical expertise, but because they are unsure how to set meaningful goals, motivate diverse team members, address performance gaps, and give feedback that leads to improvement.

This three-day training is designed to equip leaders with practical tools and people-management skills to lead team performance effectively. The sessions will focus on real workplace challenges, helping participants move from managing tasks to leading people. Through interactive discussions, practical exercises, and real-life scenarios, participants will learn how to set clear expectations, drive accountability, coach performance, and create a feedback-rich culture that supports continuous improvement.
 

COURSE OBJECTIVES

By the end of this training, participants will be able to:

• Understand the leader’s role in driving team performance
• Set clear, meaningful, and achievable team objectives
• Aligning individual goals with organizational priorities
• Monitor and manage performance effectively
• Motivate and engage team members
• Provide constructive feedback and coaching
• Address performance challenges confidently
   

COURSE OUTLINE

Module 1: Understanding Team Performance and Leadership

• What team performance really means
• The leader’s role in shaping performance
• Common performance challenges in teams
• Shifting from managing tasks to leading people

Module 2: Setting Clear and Effective Objectives

• Why objectives matter
• Characteristics of effective objectives
• Linking team objectives to organizational goals
• Avoiding common goal-setting mistakes

Module 3: Aligning Individual and Team Goals

• Breaking down team objectives into individual goals
• Clarifying roles and responsibilities
• Managing expectations
• Creating ownership and accountability

Module 4: Planning for Performance and Results

• Translating objectives into action plans
• Prioritization and resource planning
• Managing timelines and workloads
• Setting performance milestones

Module 5: Monitoring and Measuring Team Performance

• Key performance indicators (KPIs)
• Tracking progress and results
• Using data and observation to assess performance
• Adjusting plans based on performance insights

Module 6: Driving Motivation and Engagement

• Understanding what motivates people
• Creating an environment that supports performance
• Recognizing and rewarding performance
• Managing demotivation and disengagement

Module 7: Managing Performance Challenges

• Identifying performance gaps early
• Addressing underperformance constructively
• Balancing support and accountability

• Handling difficult performance conversations

   

Module 8: Coaching for Improved Performance

• Coaching versus managing
• Practical coaching techniques for leaders
• Asking the right questions
• Supporting continuous development

Module 9: Giving Effective Feedback

• Why feedback matters
• Characteristics of constructive feedback
• Timing and delivery of feedback
• Managing emotional responses

Module 10: Receiving Feedback and Encouraging Openness

• Building a feedback-friendly culture
• Encouraging upward and peer feedback
• Responding positively to feedback
• Learning from feedback

Module 11: Managing Difficult Conversations and Conflict

• Handling sensitive performance issues
• Managing emotions and resistance
• Resolving conflicts within teams
• Maintaining trust and professionalism

Module 12: Building a High-Performance Team Culture

• Creating a culture of accountability and trust
• Continuous improvement and learning
• Sustaining performance over time
• Personal leadership action planning.