LEADING WITH EMOTIONAL INTELLIGENCE IN THE WORKPLACE

INTRODUCTION

Emotional Intelligence plays an important role in our success at work, including in our personal lives. It is called the “People Currency” by some; while others say, it is what gives you a seat at the table.

As the workplace becomes increasingly challenging, having a high inventory of emotional intelligence skills helps employees to be more resilient, adaptive and creative at confronting the issues that arise.

This Leading with Emotional Intelligence in the Workplace course equips both management and staff to develop and apply appropriate emotional intelligence skills to achieve effective workplace engagements, that help to improve and sustain premier business results.

COURSE OBJECTIVES

At the end of the session, participants will be able to:

• Understand the role of emotional intelligence in shaping everyday decisions at work and in life.

• Demonstrate the impact of self-awareness and other key emotional intelligence skills on personal and professional effectiveness.

• Develop and apply emotional intelligence skills to collaborate effectively, resolve conflicts, and drive significant business results.

• Utilize emotional intelligence techniques across various areas such as communication, leadership, management, coaching, sales, customer service, and supervision.

• Create a personal action plan to continuously enhance their emotional intelligence and apply it to leadership and teamwork challenges.
   

COURSE OUTLINE

Module 1: Fundamentals of Emotional Intelligence and Leadership

• What is Emotional Intelligence (EI)?
• The components of EI
• Emotional intelligence vs. IQ: Why EI matters in leadership

• Group exercise: Identifying emotionally intelligent leaders. 

   

Module 2: Self-Awareness and Emotional Self-Control

• Recognizing your emotional triggers and stress responses
• Self-assessment: Personal EI profile
• Techniques for emotional self-regulation (breathing, pausing, reframing)

• Practice activity: Respond vs. React scenarios

   

Module 3: Empathy and Social Awareness in Leadership

• The power of empathy in building trust and rapport
• Active listening and reading emotional cues
• Role play: Empathic communication in workplace scenarios
• Building inclusive and emotionally safe team                                

Module 4: Feedback and Conflict Resolution

• Delivering feedback with empathy and clarity
• Navigating difficult conversations with confidence
• Conflict resolution using EI principles
• Real-world case discussion: EI in action.
   

Module 5: Practical Applications of EI in Leadership

• Work through real-life case studies and role-playing to apply emotional intelligence in common leadership situations.
• Create your own personal development plan to strengthen your emotional intelligence on the job.
• Learn how to measure the impact of emotional intelligence on your leadership effectiveness and team outcomes.